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Service agreement

Welcome to upwhk.com, the leading on-line one-stop shop for all your needed yarn products. To ensure a safe, enjoyable environment for all of our users, we have established our Service Agreement. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of upwhk.com, you agree to be bound and to abide by this Service Agreement . We also strongly advise you to see our full Privacy and Cookies. upwhk.com is owned and operated by UPW Limited. Any reference in this Service Agreement of upwhk.com shall include reference to UPW and their respective employees and agents.
Compliance with laws

UPW is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.
We have recommended delivery services or forwarders for shipping of the products you ordered. However, should you prefer other delivery services or forwarders, you may contact us or make your own arrangement. All orders placed for our products and shipment fees are denominated in US dollars or Hong Kong Dollars.
Order Terms

Our order terms are contained in the Help page under the sections headed Terms and Conditions. All orders are subject to these order terms in addition to these Service Agreement.
Use of delivery service or forwarder

We recommend delivery services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use.
However, you are free to choose other delivery services or use whichever forwarder for the delivery. In case you wish to use a forwarder which is different from our own suggestion, please contact our Customer Service Representative by phone +852-27457991 during office hours or just click “Contact us” at the top of front page and send the email to us. The delivery time may take longer if you choose your own forwarder.
Links to other sites

upwhk.com may make available a link to a third party's web site. These links will let you leave upwhk.com. The linked sites are not under the control of UPW and UPW is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. UPW is not responsible for webcasting or any other form of transmission received from any linked site. upwhk.com provides the links only as a convenience. UPW does not endorse the site or its use or contents.
Our Privacy Policy

You agree to our use of information about you as described in our Privacy and Cookies.

UPW may terminate or suspend your access to all or part of the site, without notice, for any conduct that UPW, in its sole discretion, believes is in violation of any applicable law or is harmful to UPW or a third party.
Our trademarks, service marks and copyright

The following trademarks and service marks belong to UPW or its affiliates or subsidiaries and all rights in them are reserved: ( trademark of UPW will be set here ). These and other graphics, logos, service marks and trademarks of UPW and its affiliates and subsidiaries appearing in upwhk.com may not be used without the prior written consent of UPW or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on upwhk.com are the property of UPW. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on upwhk.com, are the exclusive property of UPW and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of UPW or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws.
Use of Site

This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); UPW reserves the right (but without the obligation or liability) to prohibit or remove any such material.
Title of Products, Documents and Fees to Import

All title of products will be passed to customer when order is dispatched by UPW. UPW will deliver the products according to customer’s instructions. For many international shipments, you may be required to pay customs and duties, obtain certain licence or apply for registration of your purchased products in your own country to receive delivery of your package. The custom charge and/ or import regulation is determined completely by the government of your country, and as such we have no control over those costs or regulations. As such, UPW will not pay, nor be held responsible, for such costs or arrange for application of import license. By continuing with your order, you agree to be responsible for any customs or duties incurred as a result of your country's customs and duties regulations as well as obtaining any import registrations or license required for the products you are purchasing. If the package is rejected by the customs of your home country or otherwise and returned to UPW, we will charge HKD300.00 for each additional delivery. For warehouse fees, HKD200.00 plus HKD10.00 per carton will be charged for each additional night.

Users agree to bear all the risk of using upwhk.com. upwhk.com is provided on an “as is” basis. UPW makes no representations or warranties of any kind, express or implied, as to the operation or the contents of upwhk.com. To the fullest extent permitted by the relevant laws of the Hong Kong SAR, China, UPW makes no representations or warranties of any kind, express or implied, as to including but not limited to quality or fitness for any particular purpose of goods. In no event shall UPW be liable for any incidental, indirect, exemplary, punitive and consequential damages resulting from the use of upwhk.com.
Indemnity and Limitation of Liability

You agree to indemnify, defend and hold harmless UPW and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of this Service Agreement or any other activity by you in connection with your use of the site. You further agree that UPW shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against UPW for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of UPW, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

UPW may deliver notices to you by means of electronic mail, a general notice on upwhk.com or by post. You may give notice to UPW at any time by means of electronic mail to upwhk.com or by post to the following address: Room 905-906, 9/F, Tower 2, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon, Hong Kong.
Modification of Terms

These Service Agreement (including the order terms and conditions contained in the Help page) may be modified from time to time. You should therefore read these Service Agreement and Terms and Conditions before you place any order.
Governing Law

These Service Agreement (including the Terms and Conditions contained in the Help page) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Service Agreement and Terms and Conditions.
This Service Agreement was last updated in June 2016.
Free shipping

In case you choose to use the forwarder that we recommend and your order reaches 450kgs (992lbs), we will pay the shipping fee to the forwarder on your behalf. Otherwise HKD400.00 will be charged to customers’ accounts. In addition, any sample yarn shipment less than 30 kgs (66 lbs), a courier charge will be incurred by the customers’ accounts.

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